Transparency and personal information
Privacy Policy
This policy explains how the website handles information when visitors read guides such as sassa status check for srd r370 or send us a message using the contact form.
1. Who Operates This Website?
SASSA Status Check SA (sassastatuschecksa.co.za) provides independent information about South African social grants. You can read About Us to understand the purpose of this independent information website. It is not SASSA, a government department or an authorised grant-processing service. You can contact the website’s editorial team at [email protected].
2. Information We May Receive
Contact messages: If you use our Contact Us form, you provide your name, email address, selected enquiry topic and message. We receive those details to consider your enquiry and respond where appropriate. Please do not provide sensitive grant or financial records.
Technical information: Our website hosting, security and delivery services may process connection information such as an IP address, browser type, device details, time of access, requested pages and error or security logs. The precise technical information depends on services active when you visit.
No direct grant-account service: This website does not offer an authorised SASSA login, personal payment balance enquiry, identity-number-based status retrieval or bank-detail editing service. Do not send South African ID numbers, PINs, one-time passwords, bank information or children’s medical details to us.
3. Why Information Is Used
Information submitted through the contact form is used to understand and handle website-related messages. Limited technical data may be needed to display pages, maintain site security, investigate errors, prevent misuse or keep the site working. We do not use contact form messages to determine grant eligibility or process a government application.
4. Cookies, Analytics and Third-Party Features
Some website and WordPress functions may use browser storage or cookies for necessary operations, security or administration. Embedded content or external websites may use their own technologies when you interact with them.
If optional analytics, advertising, spam-prevention or other third-party tracking tools are active on this site, we will describe the relevant providers, purposes and available choices in this policy. You can also manage cookies through your browser settings, although disabling some cookies may affect website functions.
Publication accuracy check: The paragraph above must be amended after AntiGravity inventories the actual active cookies, plugins, analytics, ads and spam controls. Do not publish a policy that omits an active provider, wrongly promises no tracking, or claims consent controls exist when they do not.
5. Email Delivery, Hosting and Service Providers
When you send a contact message, its contents may be processed by our WordPress site, hosting infrastructure and the email service used to deliver messages to our website mailbox. Our Terms & Conditions explain the conditions for using the website and its content. Appropriate administrators or providers may access limited information to operate, secure or troubleshoot these services, subject to applicable requirements.
Some technology or email providers may process information outside South Africa. We do not describe our site as exclusively hosted or processed in South Africa unless that has been verified. We do not ask readers to use our website to send grant-application documents.
6. How Long Information Is Kept
Website enquiries may remain in the receiving email account or related service logs for as long as reasonably necessary to answer the message, deal with follow-up questions, secure the service or meet applicable legal obligations. Technical logs are managed under the hosting and security systems in use. You may contact us to request information about, or deletion of, applicable personal data.
Contact Form 7’s normal configuration does not itself create a saved contact-message database; if a separate storage or CRM add-on is activated, this policy must be updated to describe it accurately.
7. Your Privacy Rights
South Africa’s Protection of Personal Information Act (POPIA) provides rights that may apply to personal information processed about you. Depending on your circumstances and the applicable law, you may ask whether we hold information about you, request access to it, seek correction or deletion, or object to certain processing.
Send a privacy request to [email protected]. Explain the type of contact message or information involved, but do not send sensitive identification documents unless we confirm a necessary, secure verification method. We may need to check that we are responding to the correct person.
For a general privacy question or help identifying the right contact route, you can also visit our Contact Us page. Please do not send ID documents, banking credentials or medical records through the website form.
You may also contact the South African Information Regulator about privacy concerns, including complaints within its jurisdiction.
8. Children’s Information and External Websites
Our articles discuss grants for children, but our general website contact form is not intended to collect children’s identity numbers, health records or other sensitive personal information. If you accidentally send such information, contact us promptly so we can assess an appropriate response.
Links to SASSA or other third-party websites take you to services with their own operators, terms and privacy notices. Our website disclaimer explains our independence and the limits of third-party information. Review those notices before submitting personal information to external services.
9. Policy Changes and Contact
We may revise this policy when site functions or data practices change. The effective date above will be updated when a revised version is published. If you have a question or correction, contact [email protected].